Returns & Refund Policy
At Rose & Co., we want you to feel confident with every purchase. If you are not completely satisfied with your order, you may return eligible items within 60 days of delivery.
60-Day Return Policy
You have 60 days from the date your order is delivered to request a return.
To be eligible for a return, items must be:
- Unworn, unused, and unwashed
- In their original condition
- With all original tags attached
- In the original packaging, where applicable
- Free from stains, odors, damage, or signs of wear
Items that do not meet these conditions may not be eligible for a refund.
How to Start a Return
To request a return, please contact our Customer Care team at:
Please include:
- Your order number
- The email address used to place your order
- The item(s) you would like to return
Our team will provide you with the return instructions and the appropriate return address.
Please do not send a return before receiving the return instructions from our Customer Care team.
Return Shipping Costs
We offer free shipping on your original order.
However, return shipping costs are the responsibility of the customer unless the item received is damaged, defective, or incorrect.
We strongly recommend using a tracked shipping service and keeping your shipping receipt until your return has been processed.
Rose & Co. cannot be responsible for return packages that are lost or damaged in transit.
Damaged, Defective or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible at:
Please include your order number and clear photographs of the issue.
If the item is confirmed to be damaged, defective, or incorrect, we will arrange an appropriate solution at no additional cost to you.
Refunds
Once your return has been received and inspected, we will notify you of the status of your refund.
Approved refunds will be issued to the original payment method used for the purchase.
We aim to process approved refunds within 5 business days after receiving and inspecting your return.
Once the refund has been issued, please allow an additional 5–10 business days for your bank or payment provider to reflect the funds in your account.
Processing times may vary depending on your financial institution.
Exchanges
If you would like a different size, color, or item, please contact our Customer Care team.
Depending on availability, we may recommend returning the original item for a refund and placing a new order for the preferred item.
Final Sale & Non-Returnable Items
Items clearly marked as Final Sale at the time of purchase are not eligible for return unless they arrive damaged, defective, or incorrect.
For hygiene reasons, certain products may not be eligible for return once worn, opened, or once a hygiene seal has been removed.
Any applicable return restrictions will be clearly stated on the product page.
Order Cancellations
If you need to cancel or modify your order, please contact us as soon as possible.
We process orders quickly, so we cannot guarantee that changes or cancellations can be made once an order has entered processing or has been shipped.
Once an order has shipped, it must follow our standard return process.
Refused or Unclaimed Packages
Packages that are refused, unclaimed, or returned to sender may be refunded once they have been received and inspected.
Any additional shipping or handling costs incurred as a result may be deducted from the refund where applicable.
Contact Us
If you have any questions regarding a return or refund, please contact our Customer Care team:
Email: support@shoproseandco.com
We’re happy to help.