Shipping Policy
Last updated: September 22, 2026
At Rose & Co., we aim to make your shopping experience simple and reliable from the moment you place your order until it arrives at your door.
Free Shipping
Rose & Co. offers free standard shipping on all U.S. orders.
There is no minimum purchase required unless otherwise stated during a specific promotion.
Order Processing
Once your order has been placed, you will receive an order confirmation by email.
Orders are processed before shipment, and processing times may vary during periods of high demand, holidays, promotions, or product launches.
Once your order has shipped, you will receive a shipping confirmation email with tracking information where available.
Estimated Delivery
Estimated delivery times are provided during the ordering process and may vary depending on your location, carrier availability, and other circumstances outside our reasonable control.
Please note that delivery estimates are not guaranteed delivery dates.
Occasional delays may occur due to:
- Carrier disruptions
- Severe weather
- Peak shopping periods
- Holidays
- Customs or transportation delays
- Incorrect or incomplete delivery information
- Other circumstances beyond our reasonable control
If we are unable to ship your order within the timeframe communicated to you, we will provide appropriate options in accordance with applicable law.
Tracking Your Order
Once tracking information becomes available, we will send it to the email address used to place your order.
You can also track your shipment through our Track Your Order page.
Please allow some time for tracking information to update after your order has been dispatched.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully review your:
- Full name
- Street address
- Apartment or unit number
- City
- State
- ZIP code
- Telephone number
before completing your purchase.
If you notice an error after placing your order, contact us as soon as possible at:
We will do our best to assist, but we cannot guarantee that an address can be changed once an order has entered processing or has shipped.
Lost or Missing Packages
If your tracking information shows that your package has not arrived or appears to be delayed, please contact our Customer Care team.
We will review the shipment information and assist you with the next steps.
If tracking shows that an order has been delivered but you cannot locate it, we recommend first checking:
- Around your delivery location
- With household members
- With neighbors
- With your local carrier
If you still cannot locate the package, please contact us.
Damaged Packages or Incorrect Items
If your order arrives damaged, defective, or contains an incorrect item, please contact us as soon as possible at:
Please include your order number and clear photographs of the issue.
If the issue is confirmed, we will provide an appropriate solution at no additional cost to you.
Refused or Unclaimed Deliveries
Orders that are refused, unclaimed, or returned to sender may be eligible for a refund once they have been received and inspected.
Any additional shipping or handling costs caused by a refused or unclaimed shipment may be deducted from the refund where applicable.
Returns
Eligible products may be returned within 60 days of delivery.
Return shipping costs are the responsibility of the customer unless the product received is damaged, defective, or incorrect.
For full details, please review our Returns & Refund Policy.
Contact Us
If you have any questions regarding shipping or delivery, please contact:
Email: support@shoproseandco.com