Terms & Conditions

Last updated: September 22, 2026

Welcome to Rose & Co.

These Terms & Conditions ("Terms") govern your access to and use of shoproseandco.com (the "Site") and any purchases or interactions made through the Site.

Rose & Co. is operated by:

Aurevon Co., Limited
Company Registration Number: 78150742
Business Address: no. 16 shing yip street, kwun tong, hong kong
Email: support@shoproseandco.com
Telephone: +1 (505) 628-7183

By accessing the Site, placing an order, creating an account, subscribing to marketing communications, or otherwise using our services, you agree to these Terms.

If you do not agree to these Terms, please do not use the Site.

1. Online Store Terms

You must be legally capable of entering into a binding agreement to make a purchase through our Site.

You may not use our products, Site, or Services for any unlawful or unauthorized purpose.

You may not attempt to interfere with the security, operation, functionality, or integrity of the Site.

We reserve the right to refuse service, cancel orders, or restrict access where reasonably necessary to protect Rose & Co., our customers, our service providers, or third parties from fraud, abuse, unlawful activity, or violations of these Terms.

2. Products and Product Information

We make reasonable efforts to display our products as accurately as possible.

However, colors and appearance may vary depending on your device, screen settings, photography, lighting, or manufacturing variations.

Product measurements, sizing information, materials, descriptions, and images are provided to help customers make informed purchasing decisions.

Minor variations between products may occur.

Availability is subject to change without notice.

We reserve the right to:

• Add or discontinue products
• Change product descriptions
• Correct errors or inaccuracies
• Limit quantities
• Modify prices
• Update product availability

at any time where reasonably necessary.

3. Pricing

Unless otherwise stated, prices displayed for customers in the United States are shown in U.S. dollars (USD).

Prices may change at any time before an order is placed.

The price applicable to your order is the price displayed at checkout when you complete your purchase.

Promotional discounts, discount codes, and special offers may be subject to additional conditions and may not always be combined.

If an obvious pricing or technical error occurs, we reserve the right to correct the error and, where necessary, cancel the affected order and issue a full refund.

4. Promotions and Discounts

From time to time, Rose & Co. may offer:

• Promotional discounts
• Anniversary offers
• Seasonal promotions
• Multi-buy discounts
• Discount codes
• Limited-time offers
• Free shipping promotions
• Other special offers

Promotions may be changed or withdrawn before an order is placed.

Unless otherwise stated:

• Discounts apply only during the advertised promotional period
• Discounts cannot be applied retroactively to previous orders
• Promotional codes may have eligibility restrictions
• Some products may be excluded from certain promotions

Any material conditions of a promotion will be disclosed with the offer.

5. Orders

Submitting an order does not necessarily mean that your order has been accepted.

After placing an order, you will normally receive an email confirming that we have received it.

We reserve the right to decline or cancel an order where reasonably necessary, including in cases involving:

• Suspected fraud
• Payment authorization failure
• Incorrect pricing
• Product unavailability
• Incorrect customer or delivery information
• Abuse of promotional offers
• Unusually large quantities suggesting unauthorized resale
• Technical or inventory errors

If we cancel an order after payment has been collected, the applicable amount will be refunded to the original payment method.

6. Order Changes and Cancellations

We begin processing orders as quickly as possible.

If you need to change or cancel an order, please contact us promptly at:

support@shoproseandco.com

We will make reasonable efforts to accommodate your request, but we cannot guarantee changes or cancellations once an order has entered processing or has been shipped.

Once an order has shipped, our standard return procedure will apply.

7. Shipping

Rose & Co. offers free standard shipping in accordance with the shipping terms displayed on our Site.

Estimated shipping or delivery times are estimates unless expressly stated otherwise.

We aim to process and dispatch orders within the timeframes stated on our Site.

If we become unable to ship an order within the timeframe we represented, we will handle the delay and any applicable cancellation or refund rights in accordance with applicable law.

Tracking information will be provided where available.

Delivery times may occasionally be affected by circumstances outside our reasonable control, including:

• Carrier delays
• Weather
• Customs processing
• Peak seasonal demand
• Transportation disruptions
• Incorrect delivery information
• Other events beyond our reasonable control

Nothing in this section limits any rights you may have under applicable law.

8. Delivery Information

Customers are responsible for providing accurate and complete shipping information.

Please review your:

• Name
• Delivery address
• Apartment or unit number
• Postal or ZIP code
• Telephone number

before placing your order.

Rose & Co. is not responsible for delays or unsuccessful delivery resulting from materially incorrect information supplied by the customer.

If you discover an error after placing an order, contact us as soon as possible.

9. Returns

Rose & Co. offers eligible customers a 60-day return period from the date of delivery.

Returned items must comply with the conditions set out in our Returns & Refund Policy.

Unless an item is damaged, defective, or incorrect, return shipping costs are the responsibility of the customer.

Our Returns & Refund Policy forms part of these Terms.

Please review it before making a purchase.

10. Damaged, Defective or Incorrect Products

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible at:

support@shoproseandco.com

Please include your order number and, where appropriate, photographs showing the issue.

Where the claim is confirmed, we will provide an appropriate remedy at no additional cost to you, subject to applicable law.

11. Refunds

Approved refunds are issued to the original payment method.

Once we issue a refund, your financial institution or payment provider may require additional processing time before the funds appear in your account.

Additional information about refund processing is available in our Returns & Refund Policy.

Nothing in these Terms restricts any refund rights that cannot legally be waived.

12. Payment

Payment methods available to you will be displayed during checkout.

Payments may be processed by third-party payment providers.

By submitting payment information, you represent that:

• The information provided is accurate
• You are authorized to use the selected payment method
• You authorize the applicable charges associated with your order

We do not generally store complete payment card details ourselves.

Payment information may be processed by Shopify and authorized payment service providers in accordance with their respective terms and privacy policies.

13. Fraud Prevention

We may use automated or manual fraud prevention measures to protect customers and our business.

In certain circumstances, we may request additional information before accepting or fulfilling an order.

We reserve the right to cancel transactions that we reasonably believe may involve fraud, unauthorized payment activity, abuse, or other unlawful conduct.

14. Accounts

You may have the option to create a customer account.

You are responsible for maintaining the confidentiality of your login credentials and for activity conducted through your account.

Please notify us promptly if you believe your account has been accessed without authorization.

We may suspend or terminate accounts that are used fraudulently, unlawfully, or in material violation of these Terms.

15. Intellectual Property

The Site and its original content, including applicable:

• Text
• Branding
• Logos
• Graphics
• Website design
• Product presentation
• Photography owned or licensed by us
• Marketing materials

are protected by applicable intellectual property laws.

You may not reproduce, distribute, commercially exploit, modify, or use protected Rose & Co. materials without authorization, except as permitted by law.

Third-party trademarks and intellectual property remain the property of their respective owners.

16. User Content and Reviews

If you submit a product review, photograph, comment, testimonial, or other content to Rose & Co., you represent that you have the right to submit that content.

You grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and adapt that content for legitimate business and marketing purposes, subject to applicable law.

We reserve the right to remove content that is:

• Unlawful
• Fraudulent
• Abusive
• Defamatory
• Infringing
• Misleading
• Spam
• Otherwise inappropriate

We will not knowingly alter customer reviews in a way that materially misrepresents the customer's opinion.

17. Email Marketing

If you choose to subscribe to marketing emails, we may send communications concerning:

• Promotions
• New arrivals
• Restocks
• Product recommendations
• Sales
• Special events

You may unsubscribe at any time by using the unsubscribe link contained in our marketing emails.

Transactional communications relating to orders and customer service are separate from promotional marketing and may still be sent where necessary.

18. SMS Marketing

If you voluntarily provide your mobile number and consent to SMS marketing, you may receive recurring promotional text messages from Rose & Co.

These may include messages regarding:

• Special offers
• Sales
• Product launches
• Restocks
• Abandoned carts
• Promotions

Consent to receive marketing text messages is not a condition of purchase.

Message frequency may vary.

Message and data rates may apply.

You may opt out at any time by replying:

STOP

For assistance, reply:

HELP

or contact:

support@shoproseandco.com

Additional SMS terms may be presented when you subscribe.

19. Privacy

Your use of the Site is also governed by our Privacy Policy.

Our Privacy Policy explains how we collect, use, disclose, retain, and protect personal information and describes applicable privacy choices.

By using the Site, you acknowledge our Privacy Policy.

20. Third-Party Services

We use third-party platforms and service providers to operate Rose & Co.

These may include services relating to:

• Shopify
• Payment processing
• Shipping and fulfillment
• Klaviyo
• Pinterest
• Meta
• Google
• Analytics
• Marketing
• Fraud prevention
• Customer support

These third parties may operate under their own terms and privacy policies.

We are not responsible for the independent acts, websites, or services of third parties except to the extent required by applicable law.

21. Third-Party Links

Our Site may contain links to websites operated by third parties.

We do not control those websites and are not responsible for their content, security, availability, or privacy practices.

Accessing third-party websites is at your own discretion.

22. Prohibited Uses

You may not use the Site or Services:

• For unlawful purposes
• To violate applicable laws or regulations
• To infringe intellectual property rights
• To transmit malicious software
• To interfere with Site security
• To scrape or systematically extract Site content without authorization where prohibited by law
• To impersonate another person
• To submit fraudulent orders
• To engage in abusive or deceptive conduct

We may restrict access where we reasonably believe these Terms have been materially violated.

23. Disclaimer

We aim to keep the Site accurate, secure, and available.

However, except where prohibited by law, the Site and its content are provided on an "as available" basis.

We do not guarantee that the Site will always operate without interruptions, errors, delays, or technical issues.

Nothing in these Terms excludes warranties, guarantees, or other rights that cannot legally be excluded.

24. Limitation of Liability

To the maximum extent permitted by applicable law, Aurevon Co., Limited and Rose & Co. will not be liable for indirect, incidental, special, consequential, or punitive damages arising solely from use of the Site or Services.

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, nothing in these Terms excludes liability that cannot legally be excluded or limits mandatory consumer rights.

25. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless Aurevon Co., Limited, Rose & Co., and their officers, employees, contractors, and service providers from claims or losses resulting from your unlawful use of the Site or material violation of these Terms.

This section does not apply where such an obligation would be prohibited by applicable consumer law.

26. Severability

If any provision of these Terms is held to be invalid, unlawful, or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.

27. No Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other right.

28. Changes to These Terms

We may update these Terms from time to time to reflect changes to our:

• Business
• Services
• Policies
• Technology
• Legal obligations

The updated Terms will be published on this page with a revised Last updated date.

Changes will not retroactively alter completed purchases except where permitted or required by law.

29. Governing Law

These Terms and your use of the Services are governed by the laws of Hong Kong, without regard to conflict-of-law principles.

However, this choice of law does not deprive consumers of any mandatory rights or protections that apply to them and cannot lawfully be waived.

30. Entire Agreement

These Terms, together with our:

• Privacy Policy
• Returns & Refund Policy
• Shipping Policy
• Any terms disclosed as part of a specific promotion or service

constitute the applicable agreement governing your use of Rose & Co. and purchases made through the Site.

31. Contact Us

If you have questions about these Terms or an order, please contact us:

Rose & Co.
Operated by Aurevon Co., Limited
Company Registration Number: 78150742

Email: support@shoproseandco.com
Telephone: +1 (505) 628-7183

Business Address:
16 shing yip street, kwun tong, hong kong